Welcome to Mymoongirl. We are dedicated to delivering our curated collections to our customers across the United States and Europe with care and efficiency. Please find the details of our shipping rates, delivery timelines, and policies below.

1. Shipping Rates

We strive to keep our shipping costs transparent and affordable.

• Free Shipping: We offer FREE Standard Shipping on all orders over $69.00 USD.

• United States: For orders under $69.00, a flat shipping fee of $8.99 USD per order will be applied at checkout.

• Europe: For orders under $69.00, a flat shipping fee of $6.99 USD per order will be applied at checkout.

2. Delivery Timelines

Our delivery process consists of two parts: Processing Time (1–3 business days) and Shipping Time. Once your order has been dispatched, the estimated delivery windows are as follows:

• Europe: 8 – 12 business days.

• United States: 12 – 16 business days.

Please note: These timeframes are estimates. While most packages arrive within these windows, they are not guaranteed delivery dates.

3. Potential Delays

At Mymoongirl, we do our best to ensure your package reaches you as quickly as possible. However, please be aware that shipping delays may occur due to factors outside of our control. Transit times may be extended during the following periods:

• Peak Seasons & Sales: During high-volume periods such as Black Friday, Cyber Monday, and the year-end holiday season.

• Public Holidays: Observed holidays in the origin country and the destination country may affect processing and local delivery times.

• Extreme Weather: Severe weather conditions (storms, blizzards, or heatwaves) that disrupt air or ground transportation.

• Customs Clearance: For international shipments, occasional delays during customs inspections may occur.

We appreciate your patience during these rare occurrences.

4. Tracking Your Order

Once your order has been shipped, you will receive a Shipping Confirmation email containing your tracking number and a link to monitor your package’s journey. Please allow 24–48 hours for the tracking information to update on the carrier’s website.

5. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout. Mymoongirl is not responsible for orders delivered to incorrect addresses provided by the customer. If you notice an error after placing your order, please contact our support team immediately at [Insert Your Support Email]. Once an order has been processed or shipped, we are unable to change the delivery address.

6. Customs, Duties, and Taxes

For our customers in Europe and the USA, please note that any import duties, taxes, or customs fees are the responsibility of the recipient. These fees are determined by your local customs authority and are not included in the shipping cost or the product price.

7. Contact Us

If you have any questions regarding the status of your shipment or our shipping practices, please feel free to reach out to us:

Email: mymoongirlgym@outlook.com

Response Time: We typically respond to all inquiries within 24 business hours.